Version 1.0.
Orders are accepted and shipped only to addresses in Canada.
Charges and taxes
Standard shipping is CAD $34.99. Shipping is free when the merchandise subtotal reaches CAD $999 before tax. GST/HST is calculated from the shipping destination and shown before the order is placed. The minimum order is CAD $250 in merchandise after discounts, before shipping and tax.
Fulfillment sources, payment and lead time
Canadian warehouse and GPC Distribution Center inventory are counted separately in physical vials. A 10-vial research kit is available only when ten vials remain in the selected pool; selling single vials reduces the number of complete kits available. The customer selects the source for each line, and that source and its estimate are stored with the order.
Complete upfront payment is selected by default. For an order containing Distribution Center items, the customer may select the installment schedule instead. Under that schedule, Canadian warehouse items are paid in full initially; 50% of Distribution Center item totals is paid initially and the remaining 50% before those items are handed to the carrier. Preparation and the 4–6 week estimate begin only when the selected initial payment is reconciled. The material is received at GPC’s Canadian warehouse for verification, GPC labelling and final packing before a Canadian shipping label is created; final Canadian transit may take up to 5 business days. Estimates are not guaranteed delivery dates, and the Terms allow the purchaser to cancel a line that remains undelivered 30 days after the end of its estimate.
Mixed-source items may ship separately as they become ready. Shipping is charged once for the order. The private order-status page shows the selected payment schedule, payment history, outstanding balance, separate source milestones and every shipment with its own carrier tracking.
Address, retrieval and carrier
The purchaser is responsible for a complete deliverable address and for promptly reporting corrections before shipment. A carrier redirect or correction is not guaranteed after handoff. When a shipment is returned because of an incorrect address, refusal or failure to collect it, the purchaser may be responsible for the carrier’s actual return and reshipment charges unless GPC caused the error or applicable law requires another remedy. The purchaser is responsible for prompt retrieval and appropriate storage after delivery. Risk of storage, handling and temperature after the carrier’s delivery attempt passes to the purchaser.
A shipment is marked completed only when a carrier and tracking number are recorded. Carrier scans and delivery events are controlled by the carrier. A delivered scan does not prevent a reasonable investigation of documented loss or misdelivery.
Damage, incorrect shipment and carrier loss
Report visible damage, an incorrect package, a missing, unreadable or inconsistent label or suspected carrier loss within 14 calendar days after delivery or the expected delivery event. Provide the order number, tracking reference, relevant photographs and a description. Preserve the shipment and its packaging while a claim is pending, but do not send material back unless GPC issues written evidence-preservation instructions.
If the carrier confirms loss or GPC verifies misdelivery, damage or an incorrect shipment, GPC will assess replacement, reshipment, refund or another remedy under the Refund & Return Policy and applicable law. No shipped vial is returned to saleable inventory. Shipping and delivery estimates are not guaranteed, but GPC will provide reasonable assistance with a documented carrier investigation.
