Version 2.0.
Contact orders@glacierpurecompounds.com about cancellations, damage, loss or an incorrect order. Send photographs of damage by email within 14 days of delivery. Do not return material unless GPC gives written instructions.
Important notice for Quebec consumers
The exclusions and limits in these terms do not apply to a Quebec consumer where the Quebec Consumer Protection Act or another mandatory law does not permit them. Your legal warranty, cancellation and other non-waivable rights remain in force. This notice appears before the limitations below, as required by section 19.1 of that Act.
Cancellations before fulfilment
An unpaid Interac request expires after 72 hours. Contact GPC promptly to request cancellation of a paid order before fulfilment. If GPC cancels or cannot supply the order, it returns the amount received. Mandatory cancellation rights remain in force.
Lost, seized, damaged or incorrect shipments
Report damage within 14 calendar days of delivery by emailing orders@glacierpurecompounds.com with the order number and photographs of the material and packaging. Report a missing or incorrect item or suspected loss promptly with the order number, tracking details and available evidence. Preserve the packaging during review. The notice period does not shorten any statutory period.
For a verified lost, seized, damaged or failed-COA member kit, GPC may reship or refund at its discretion, subject to mandatory legal rights. GPC will assess public single-vial problems and other verified errors under the order record and applicable law.
No return to saleable stock
A shipped vial cannot be returned for restocking or resale because its custody and storage cannot be verified after delivery. GPC does not resell returned material. This handling rule does not remove any legal remedy for a defective or incorrect shipment.
Verification Program
Only eligible member kits may enter the GPC Verification Program. A request is due within 60 days of delivery, or 90 days for a line covered by a quality event. Written pre-authorization and the evidence in the Program Terms are required. Public single-vial purchases do not qualify.
Refunds and legal rights
Approved refunds are sent manually by Interac e-Transfer to a confirmed destination. GPC refunds original shipping charges when law requires it or when GPC confirms its own error. Nothing in this policy limits a right or remedy that applicable law does not permit GPC to exclude.