Frequently asked questions
Answers before you order.
Start here for clear answers about who can order, pricing, lot testing, payment, Canadian shipping, storage and returns.
If your question is about a specific order or lot, contact support.
FAQ
Public products and orders
What does the public store sell?
Single vials only, 1–9 per compound. An unavailable fill offers Notify me.
What is the minimum and when is shipping free?
The merchandise minimum is C$100. The lowest-cost Canadian shipping option is free from C$250 in merchandise before tax.
How do I pay?
By Interac e-Transfer only. Your invoice gives the exact amount and unique reference.
Membership
How do member orders work?
Premium and VIP members order ten-vial kits through either the Canadian warehouse or GPC International Distribution form. Each order contains 3–20 kits from one warehouse.
Where do I join?
Membership and billing are through the GPC community on Skool. GPC sets your Premium or VIP tier.
How long does international delivery take?
International orders ship directly from GPC International Distribution and usually arrive 4–6 weeks after payment; we will deliver within 45 days of payment. Much of the route, including international carriers, freight forwarding and customs, is outside our control, and forwarder tracking is limited: it is normal to see no update for two to three weeks while a shipment is in transit. We post every update we receive to your order page; check your Membership account for the latest status. Thank you for your patience.
Quality, shipping and returns
Where can I see lot results?
See the lot page linked to a Canadian vial. International kits are identified through the order line’s dispatch record.
Who qualifies for the Verification Program?
A vial from a delivered member kit, requested within 60 days, or 90 days for a quality-event line. Written pre-authorization is required.
What if a parcel is damaged?
Email the order number and photographs to orders@glacierpurecompounds.com within 14 days of delivery.