Version 2.0.
These terms govern orders with Viking Media Labs Inc., operating as Glacier Pure Compounds, and use of this website. They incorporate the Research Use, Restricted Use, Refund & Return, Shipping and Certificate of Analysis Policies, the GPC Verification Program Terms and, for member orders, the Membership Terms. They acknowledge the Privacy Policy.
Important notice for Quebec consumers
The exclusions and limits in these terms do not apply to a Quebec consumer where the Quebec Consumer Protection Act or another mandatory law does not permit them. Your legal warranty, cancellation and other non-waivable rights remain in force. This notice appears before the limitations below, as required by section 19.1 of that Act.
Seller, GPC Parties and acceptance
The seller is Viking Media Labs Inc., corporation number 3275446, GST/HST account 784020869RT0001, 72 Victoria Street South, Kitchener, Ontario N2G 4Y9, Canada, operating as Glacier Pure Compounds. In these terms, “GPC” and “the seller” mean that corporation. “GPC Parties” means Viking Media Labs Inc. and its current and former directors, officers, employees, shareholders, owners, contractors and agents, in connection with their activities for or on behalf of GPC or their ownership interest in GPC. Protections for a GPC Party apply only to the extent permitted by applicable law.
By placing an order, the purchaser accepts these Terms and the incorporated policies. A member order also accepts the Membership Terms. The checkout record retains the accepted version and content hash of each document. Catalogue copy and staff communications do not expand the permitted use or create a warranty.
Order review and contract formation
Submitting an order is an offer to purchase. An automated acknowledgement or invoice confirms receipt only. GPC accepts an eligible order after the full Interac e-Transfer payment is reconciled and inventory, safety and compliance are reviewed. GPC may hold, refuse or cancel an order before acceptance. Money received for an order GPC does not accept is returned within 15 calendar days.
Eligibility, purchaser authority and restricted use
The purchaser must be at least 21 years old, act for a lawful Canadian laboratory-research purpose and provide accurate billing, shipping and contact information. The qualification, permitted-use and prohibited-use rules of the Research Use Policy and the Restricted Use Policy are conditions of every sale, not notices beside it. A purchaser acting for an institution or organization represents that they have authority to place the order and accept the order terms on its behalf.
By ordering, the purchaser further represents that the products are bought for the purchaser’s permitted laboratory work, including supervised analytical teaching, and not for resale, that they will be handled only by technically qualified individuals or persons under their direct supervision, and that the purchaser will select, handle and use them with the care of a person experienced in laboratory work with research chemicals and in compliance with applicable law. Orders may be refused, held or cancelled when permitted-use, authority, payment, fraud, sanctions, safety or legal requirements cannot be verified, and GPC may request end-use information reasonably needed for that verification.
A false, incomplete or misleading representation of identity, qualifications, facilities, authority or intended use is a material breach. GPC may then refuse, hold or cancel the order, suspend ordering access, retain evidence as permitted by the Privacy Policy, and recover losses. Those representations survive delivery.
The purchaser must identify a genuine laboratory purpose, obtain any approvals required for its own work, notify GPC before fulfilment if that purpose or the responsible end user changes, and refrain from using material outside the agreed scope after delivery. No sale or consent by GPC grants a regulatory authorization. The analytical-service transfer exception in the Research Use Policy applies.
Nature of the products; no intended human or veterinary use
Products are laboratory research chemicals. They are not intended or suitable for human or veterinary use, or for any therapeutic, diagnostic, clinical, cosmetic, wellness or personal-use purpose. They have not been evaluated or authorized by Health Canada as drugs, natural health products, foods, cosmetics, medical devices or veterinary products. GPC makes no warranty of fitness for any particular experimental or other purpose. The purchaser is solely responsible for determining whether a product is appropriate for the purchaser’s lawful laboratory work.
Risk allocation; variation; inspection
Every product must be treated as potentially hazardous. Before opening or handling it, the purchaser must complete a compound- and procedure-specific risk assessment and establish appropriate containment, engineering controls, personal protective equipment, access controls, incident procedures and lawful disposal. As between the purchaser and the GPC Parties, and subject to liability that applicable law does not permit to be excluded, the purchaser accepts the risks inherent in research materials whose properties may be incompletely characterized and is responsible for loss arising from selection and from receipt, access, storage, handling, combination, alteration, use, transfer and disposal within the purchaser’s control, including conduct by its personnel, contractors and permitted recipients.
Published batch results, customer-commissioned analysis and any later GPC-commissioned certificate, if one exists, describe a tested sample or a production batch as reported. They are not a warranty of the purity, net content, identity, appearance or performance of any other vial, or of the same vial after storage, handling, shipping or time. Production and fill variation, lyophilization, residual moisture, temperature, light, humidity, transport, and the purchaser’s own storage and handling can cause variation in reported purity, net content, appearance and related analytical values.
Labelling or documentation errors can occur. The purchaser must inspect every vial, label, quantity and package on receipt. Material whose label is missing, unreadable or inconsistent with the order must not be opened or used and must be reported under the Refund & Return Policy. A later change in analytical values caused by storage, handling, time or ordinary production variation is not, by itself, a defect GPC warrants.
Prices, taxes, errors and payment
Prices are in Canadian dollars, before applicable tax and shipping. Public orders contain single vials only, with 1–9 vials per compound, a C$100 merchandise minimum and free lowest-cost Canadian shipping from C$250 in merchandise after discounts, before tax. Premium and VIP members may buy ten-vial kits through the member order forms under the Membership Terms. Member kit prices are below the single-vial rate, with a larger discount for VIP. Payment for every new order is in full by Interac e-Transfer. The invoice gives the exact amount and order reference.
Several Interac e-Transfers may be made toward the amount due using the same order reference. An order is not paid until the full amount is reconciled. GPC may correct an obvious price or tax error before acceptance and will ask the purchaser to confirm or cancel the corrected order.
Availability and shipping
Public single-vial and Canadian member-kit orders ship from the Canadian warehouse to Canadian addresses. In-stock orders normally ship in 1–2 business days after payment, followed by the chosen carrier service. An unavailable public fill offers an availability notice, not an order. Canadian member kits are subject to stock and the member order rules.
International orders ship directly from GPC International Distribution and usually arrive 4–6 weeks after payment; we will deliver within 45 days of payment. Much of the route, including international carriers, freight forwarding and customs, is outside our control, and forwarder tracking is limited: it is normal to see no update for two to three weeks while a shipment is in transit. We post every update we receive to your order page; check your Membership account for the latest status. Thank you for your patience.
International kits carry supplier labelling and no GPC label or GPC lot code. The member is the importer of record and should review customs and forwarder risk before ordering. The Shipping Policy and Membership Terms give the full conditions. If a delivery date changes, GPC will communicate the new date and applicable cancellation rights.
Documentation and claims
Only documentation explicitly tied to a lot applies to that lot. Published batch results are attributed to the laboratory that issued them under the Certificate of Analysis Policy. A generic document not tied to a GPC lot does not establish purity, testing or release status for saleable stock. Catalogue facts are not a protocol, warranty of experimental outcome or representation of fitness for human or veterinary use.
Limited warranty and exclusive remedies
GPC warrants to the original purchaser that, at delivery, the supplied material is the item identified on the order. Canadian-stock vials carry a GPC lot code. International member kits ship with supplier labelling, without a GPC label or lot code, and are traced through their dispatch record. Published results describe the sample tested and are not a warranty for every vial.
Subject to any condition, warranty or remedy that applicable law does not permit to be excluded or varied, the processes in the Refund & Return Policy and Membership Terms govern a verified seller, fulfilment, carrier or analytical issue. GPC may reship or refund a lost, seized, damaged or failed-COA member kit at its discretion. Nothing here limits mandatory legal rights.
Final sale and chain of custody
A shipped vial is final sale for restocking purposes. Once it leaves GPC’s controlled custody, GPC cannot verify that it remains untampered, continuously stored under appropriate conditions or handled under suitable laboratory controls. No returned vial is placed back into saleable inventory or resold. This rule does not limit a remedy required by law or a verified seller, fulfilment or carrier error.
Independent laboratory review and quality remedies
The GPC Verification Program is available only for eligible member kits, whether supplied from Canada or GPC International Distribution. A request must be made within 60 days of delivery, or within 90 days for an order line covered by a quality event. The program requires written pre-authorization and the evidence stated in its terms. Public single-vial purchases do not qualify. A qualifying failed result is reviewed under the Program Terms and Membership Terms, subject to mandatory legal rights.
Quality holds, notices and corrective action
GPC may hold, quarantine or cancel unshipped inventory and may issue a lot-specific quality, safety or recall notice when available evidence warrants corrective action. A purchaser receiving such a notice must promptly stop use of the identified material, isolate it from other inventory, preserve the material and relevant records, and follow lawful return, testing or disposal instructions. The applicable remedy is determined under the order record, the Refund & Return Policy and mandatory law.
Internet agreements and consumer purchasers
The catalogue is offered for laboratory research, not for personal, family or household purposes. If despite that a transaction qualifies as a consumer agreement under applicable law, including the Ontario Consumer Protection Act, 2002 or the Quebec Consumer Protection Act, nothing in these terms excludes a right that cannot legally be excluded. Mandatory consumer law controls, including any required pre-contract disclosure, telephone-contact information, cancellation, refund, legal-warranty, venue or procedural right.
GPC discloses its legal name, business name, mailing address and email before checkout. Written contact at the addresses in these terms is the designated method for non-statutory notices; it does not replace information that applicable law requires for a consumer agreement. Prices, taxes, shipping charges, delivery estimates, payment method and cancellation terms are shown before the Interac request. The order confirmation and invoice delivered by email are the written copy of the agreement. Where a required internet-agreement disclosure is missing, the statutory cancellation rights of a consumer purchaser apply.
Policy priority, changes and third-party rights
A written order-specific term expressly accepted by GPC and the purchaser controls over these Terms for that order. These Terms then control over an incorporated policy only to the extent of an inconsistency, and mandatory law controls in every case. A later website or policy revision does not retroactively change an accepted order unless required by law or expressly agreed.
The sale of a product and publication of catalogue or lot documentation do not grant a licence or other right under a third party’s patent, method, trademark or other intellectual property. The purchaser is responsible for determining whether additional rights are required for its work.
Events outside reasonable control
Neither party is responsible for a delay or failure caused by an event outside its reasonable control, including severe weather, carrier interruption, utility or platform outage, supply interruption, government action or regulatory change. The affected party must take reasonable steps to reduce the effect and resume performance. This provision does not excuse an accrued payment obligation or GPC’s obligation to return money for an order GPC cancels.
Indemnity
To the extent permitted by applicable law, the purchaser must indemnify the GPC Parties against third-party claims and resulting losses, including reasonable legal defence costs, to the extent caused by the purchaser’s material breach of the agreed restrictions, false or misleading representations, unlawful resale or transfer, prohibited use, unauthorized product claims, or negligent or unlawful storage, handling, use or disposal by the purchaser or persons for whom it is legally responsible. The indemnity does not apply to the extent a loss is caused by the indemnified GPC Party’s own breach, negligence, fraud, wilful misconduct or other fault, or where the indemnity is prohibited by law. No fine or penalty is recoverable under this clause where recovery would be unlawful.
GPC must give reasonably prompt notice of a claim and reasonable information needed for its defence; delay reduces the purchaser’s obligation only to the extent it materially prejudices the defence. GPC may participate through counsel and control the defence where reasonably necessary to protect its interests, with only reasonable, necessary costs attributable to the covered claim recoverable. The parties must reasonably cooperate. Neither may settle a covered claim in a way that imposes payment, an admission or another obligation on the other or an affected GPC Party without that party’s written consent, which must not be unreasonably withheld.
Limitation of liability
To the fullest extent permitted by law, as between the purchaser and the GPC Parties and regardless of whether a claim is framed in contract, tort including negligence, strict liability, statute, misrepresentation, restitution or otherwise, the total aggregate liability of all GPC Parties arising out of or relating to the website, an order, a product or related documentation or services will not exceed the amount actually paid to GPC for the specific product giving rise to the claim. If a claim does not arise from a specific product, the cap is the amount actually paid under the order most directly related to the claim.
To the fullest extent permitted by law, the GPC Parties will not be liable for any indirect, incidental, special, exemplary, punitive or consequential loss, or for lost profit, revenue, use, research time, data, opportunity or reputation, business interruption, or the cost of substitute work or materials, even if advised that such loss was possible and even if a limited remedy fails of its essential purpose. These exclusions and limits apply to consequences arising from the purchaser’s failure to inspect, assess, contain, secure, store, handle, use, transfer or dispose of a product as required, and to any human, veterinary or other prohibited use.
The exclusions and limits in this section do not apply to liability that applicable law prohibits GPC from excluding or limiting. Where Quebec law applies, they do not exclude or limit liability for bodily or moral injury, or liability for material injury caused by intentional or gross fault. All other exclusions and limits remain subject to applicable mandatory law.
Governing law and disputes
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. The parties submit disputes to the courts of Ontario, subject to any mandatory forum or procedural right a purchaser holds under applicable law, including a consumer’s right to proceed in their own province.
Website access and content
The website, its copy, images, renders, data presentations and underlying code are the property of Viking Media Labs Inc. or its licensors. Visitors may view and print pages to evaluate and transact with GPC; no other licence to reproduce, scrape, frame or republish site content is granted. Catalogue and lot pages describe what GPC offers and publishes and are not themselves an offer capable of acceptance, and access to commerce surfaces is conditioned on the research-use confirmation described in the Research Use Policy. Account credentials are the purchaser’s to safeguard, and activity under an account is attributed to its holder until GPC is notified otherwise.
Interpretation and general terms
These terms, the incorporated policies and the order record form the entire agreement for an order and supersede prior discussions about it. A provision found unenforceable is severed to the minimum extent required and the remainder continues in force. A delay or failure by GPC to enforce a provision is not a waiver of it. The purchaser may not assign an order or an account credit without GPC’s written consent; GPC may assign to a successor of the business. Provisions that by their nature survive delivery, including research-use restrictions, purchaser representations, indemnity, liability limits and records provisions, survive completion of an order.
Each GPC Party is an intended beneficiary of, and may rely on and enforce, every disclaimer, exclusion, limitation and indemnity stated for its benefit in these Terms. GPC enters into and holds the benefit of those provisions as agent and trustee for the other GPC Parties.
Contact
Order and terms notices may be sent to orders@glacierpurecompounds.com or to the mailing address above. No public telephone number is offered. This written-notice method does not displace contact information applicable law requires for a consumer agreement. The order confirmation and invoice delivered by email are the written record of an order, and the accepted version and content hash of each incorporated document are retained with it and available on request.