Version 1.0.
This document states the whole of the GPC Verification Program: how a purchaser asks GPC to credit analysis the purchaser commissions on a vial from their own research-kit order, what a submission has to show, and what GPC credits or refunds. Written pre-authorization is required before any vial is sent to a laboratory.
Purpose and scope
A document displayed on a website cannot describe the custody of one order. The strongest available evidence about the material a purchaser holds is an analysis of a vial that purchaser received from a research-kit order, so GPC credits that analysis to the purchaser’s account under these terms.
This program applies to a purchaser-arranged analysis of a fully labelled GPC vial from an identified 10-vial research-kit order, and it is the exclusive contractual process for a purchaser-arranged analytical claim, including a product refund based on a failing result. Returns, cancellations before fulfilment, shipping errors, damage and carrier loss are governed by the Refund & Return Policy. The Terms govern every order and control over this document to the extent of an inconsistency.
A result on one vial does not warrant untested vials from the same lot, and it does not convert published batch results into a warranty of identity, purity, net content or performance. Storage, handling, time and ordinary production variation remain the purchaser’s risk as stated in the Terms and the Research Use Policy.
Pre-authorization
The GPC Verification Program requires written pre-authorization before any vial is transferred for analysis or a failing-result refund claim is made. A request is made from the purchaser’s GPC account and identifies the order, the product, the GPC lot number carried on the vial and the analysis intended. The approval will identify the order, lot, originally sealed GPC vial, approved laboratory, agreed analytical scope, the amount credited for the vial and the maximum testing fee credited. A customer using qualified in-house equipment must obtain the same written approval and agree on the evidence required to validate the method and result. Testing begun without written pre-authorization, performed outside the approved scope or submitted without the required records is not eligible.
Eligible purchases
Only a vial that formed part of a 10-vial research-kit purchase is eligible. Individual sample-vial purchases are not credited.
A purchaser may obtain pre-approval for one vial per product SKU per order, including more than one SKU from the same order. A second vial of the same SKU on the same order is not eligible. Declined or withdrawn requests do not consume that order’s allowance for that SKU.
GPC may deny a request based on the purchaser’s account history and on the availability of existing customer test results for the same product and lot. A later order of the same SKU from a lot that has already been tested under the program will ordinarily be declined, because a further test of the same product and lot does not add evidence.
The program is available only for orders delivered to the purchaser less than 60 days before the report date recorded on the testing certificate of analysis. The purchaser must obtain pre-approval and send the vial in time for the approved laboratory to complete the analysis within that window, allowing for the laboratory’s ordinary turnaround and any delay the laboratory discloses. A certificate whose reported date is 60 days or more after delivery is not eligible.
Approved laboratories
GPC approves the following laboratories for this program: Testides (testides.com), Sidechain Analytics (sidechainanalytics.com), and Peptide Test Canada (peptidetestcanada.ca). A qualified in-house method may be approved in writing for a specific request; in-house analysis is credited for the tested vial only, with no laboratory-fee credit, because there is no third-party laboratory invoice. GPC may add, replace or remove a laboratory at any time by amending this list. The written pre-authorization issued for a request names the laboratory or in-house method approved for that request, and analysis performed elsewhere is not eligible under it. A failing-result product refund is available only where the analysis was performed at an approved third-party laboratory named in the pre-authorization.
Submission conditions
A submission is assessed only when each of the following conditions is met. For an agreed in-house method, the public verification link and laboratory receipt are not required; the analytical report and the evidence named in the pre-authorization take their place.
- The material analyzed is a fully labelled GPC vial from the identified research-kit order, with the GPC labels intact and unaltered.
- The certificate of analysis includes a photograph of that GPC vial with its label intact and unaltered.
- The GPC lot number is legible on the vial and is quoted on the submission.
- The client name to be recorded on the testing certificate of analysis (COA) reads exactly “Glacier Pure Compounds”.
- The final certificate of analysis and the laboratory’s public verification link for that certificate are both provided to GPC when the analysis is performed by a third-party laboratory.
- The purchaser licenses GPC to retain and use the certificate or report and the verification information at GPC’s discretion, including publication on the applicable lot page. GPC will not publicly identify the purchaser without permission or other lawful authority.
Required evidence and validation
Preserve reasonable storage and chain-of-custody records from receipt through testing. Submit the testing vendor’s receipt or invoice, where applicable, together with the final COA or report identifying the laboratory or facility, method, sample, applicable GPC lot, the labelled-vial photograph and numerical result. GPC may contact the testing facility, confirm its qualifications and procedures, check the public verification link against the submitted document, and request reasonable information needed to validate the report and connect the tested sample to the order and lot.
Verified-vial account credit
For an approved test that satisfies the program requirements, GPC will credit, as account credit, the purchase price actually paid for the pre-approved tested vial after receiving and validating all required evidence, whether the qualifying reported identity, net-content and purity results are below, equal to or above the program’s refund threshold. The written pre-authorization states the eligible vial and the maximum amounts.
Approved testing fees
GPC credits laboratory fees only for standard identity, net-content and purity analysis, and only where GPC approved the specific charge in writing before it was incurred, up to the maximum stated in the pre-authorization. A purchaser may commission additional panels such as bacterial endotoxin or heavy metals; those additional laboratory fees are not credited. Approved testing fees are reimbursed as account credit applied to a future purchase at checkout. There is no cash equivalent for testing-fee reimbursement, ever, including where a submitted result fails. An agreed in-house analysis has no third-party laboratory invoice, so there is no laboratory-fee credit for it.
How account credit works
Account credit is a non-cash, non-transferable amount recorded on the purchaser’s GPC account. It is applied at checkout to a future purchase and reduces the amount payable on that order. It is not legal tender, not a deposit and not redeemable for cash, and it cannot be assigned to another person or account. Applicable GST/HST is calculated on the full merchandise value; the credit reduces the amount payable. Credit applied to an order that is later cancelled or expires unpaid is restored to the account. Account credit expires 12 months after the date it is issued. Where an account holds more than one credit, an order applies the credit closest to its expiry date first, so that credit is used before it lapses. Credit that has expired is not reinstated and is not replaced. GPC may state a different expiry period in a specific written pre-authorization, and that stated period governs the credit issued under it. Where applicable law requires a longer period for a given credit or does not permit it to expire, the law prevails for that credit.
Failing results: product refund
A qualifying final report fails the program when it records a failed result on a standard panel (identity, net content or a reported purity value below 99.00%) or on an optional panel the purchaser commissioned (including a failed bacterial-endotoxin panel or a failed heavy-metals panel), provided the analysis was performed at an approved third-party laboratory named in the pre-authorization and the other program conditions are met. GPC will confirm the result with the laboratory that issued it. A validated failing result also triggers an internal quality review and may lead GPC to hold affected inventory or arrange additional lot testing. GPC will then refund, by Interac e-Transfer, the purchase price actually paid for the affected product from the original order. That refund covers that SKU only and not the remainder of the order. Credited standard-panel laboratory fees, if any, remain account credit. The Interac refund is the remedy for the failing result and is not stacked on top of the vial account credit for the same units. Exactly 99.00% or higher on a report with no failed panel does not qualify for this product refund, and the verified-vial account credit remains available when its separate requirements are met. This threshold is a contractual refund criterion. It is not a representation that every unit or lot is tested or meets a stated value.
Timing, permitted use of results and legal rights
A testing submission is complete when GPC has received the pre-authorization record and all evidence required by this document. GPC will identify a material omission within 10 business days after receipt. GPC will issue approved account credit or a product refund no later than 30 calendar days after receiving and validating a complete submission that complies with these terms, including written pre-authorization obtained before the vial was submitted for testing. Approved refunds are sent manually by Interac e-Transfer to the confirmed destination and retained on the order record. GPC may retain and use validated results for supplier oversight, quality control and supportable product-quality statements, and may publish a validated verification on the applicable lot page showing the laboratory, the month of the result and the laboratory’s public verification link. GPC will not publicly identify the purchaser without permission or other lawful authority. Nothing in this document limits a right or remedy that cannot legally be excluded.
Program changes
The GPC Verification Program is offered at GPC’s discretion. GPC may modify or withdraw the program, the approved laboratory list, the credit amounts and these conditions at any time, with effect from the date of the change. A request that already holds a written pre-authorization is assessed under the terms stated in that pre-authorization. Written pre-authorization is required in every case; no credit or refund arises under this program without it.
